Shipping

ORDER FULFILLMENT
The Supplier undertakes to fulfill the Customer's order within 3 business days of receiving payment, subject to available warehouse stock. If one or more items are not immediately available, the Supplier undertakes to notify the Customer immediately and arrange for a partial shipment.

SHIPPING AND DELIVERIES
Goods will be delivered throughout Italy, including the islands, via Express Courier. Delivery will be made to the address indicated by the Customer on the order form. Any delays during transportation will not be the Supplier's responsibility and will not constitute grounds for withdrawal or entitlement to compensation, except as provided for in Article 54 of Legislative Decree 206/05.

FAILURE TO COLLECT. Delivery requires the presence of the Customer, or a designated representative, at the address indicated in the order. If no one collects the goods during the first delivery, the courier will leave a note for the Customer and arrange a second delivery. If the goods are not collected during the second delivery, the courier will hold the goods at its warehouse for three days. If the Customer fails to collect the goods, the Supplier reserves the right to charge additional costs resulting from the Customer's negligence in failing to collect the shipment. The Supplier also reserves the right to exclude the Customer from future purchases or to make the service dependent on online payment.

LIABILITY. The Supplier assumes no responsibility for any disruptions due to force majeure, such as accidents, explosions, fires, riots, strikes and/or lockouts, earthquakes, floods, damage to IT systems, system failures, and other similar events that prevent, in whole or in part, the proper execution of the contract within the agreed timeframe. The Supplier shall not be held liable for any damages, losses, and/or costs arising from the failure to perform the contract for the above-mentioned reasons. The Customer shall only be entitled to a refund of the price already paid.
The Supplier guarantees compliance with product quality standards; any liability for poor product condition due to improper handling after delivery is excluded.
Any complaints regarding the performance of the service may be raised, under penalty of forfeiture, within ten days of delivery of the products. The Customer, upon receiving the damaged goods or requesting their return to the carrier, has direct and exclusive recourse against the carrier. The carrier is also liable for any delay in delivering the goods to the recipient. In such cases, the Supplier shall be considered exempt from any liability for loss or damage to the goods from the moment they are handed over without reservation to the carrier for transportation.
In the event of partial loss or damage that is not recognizable at the time of delivery, the Customer must report the damage to the carrier as soon as it is discovered, under penalty of forfeiture, within and no later than eight days of receipt, by registered letter with return receipt (art. 1698 of the Civil Code).
SHIPPING COSTS

Shipping is free on all orders over $39.99.

Shipping costs are calculated based on the weight of the products. The cost will be added to the order total. Customers will therefore have the opportunity to verify the shipping costs before completing the purchase process.

PROPERTY RIGHTS
The Supplier remains the owner of the goods until the payment by the Customer is credited to the Supplier's account.

RIGHT OF WITHDRAWAL
As required by Legislative Decree no. 206/2005, any customer who is dissatisfied with the product received may exercise the right of withdrawal, without penalty and without providing any justification, within 10 working days of receiving the goods. Although not required by law, we would appreciate it if our customers could provide us with a brief explanation of the reasons for their withdrawal.

To exercise the right of withdrawal, the Customer must:

Send the Supplier, within the required 10 business days, a refund request by registered letter with return receipt, specifying your intention to withdraw from the purchase; the products for which you wish to exercise the right of withdrawal (attaching a copy of the order, complete with the customer's name); and the customer's bank details to which the refund will be made. This notification may be sent in advance (but must still be confirmed by registered mail with return receipt within 48 hours), by email to ordini@animalin.it , or by fax to +39 090/6258082 and must be sent to "Also srl", with registered office in Messina (ME), Via Adolfo Celi, 102 -98125.

Return the goods, intact and unused, complete with original packaging and instructions, by post within the following 5 days at your own expense. Failure to do so will invalidate the right of withdrawal. It is understood that the Customer is solely responsible for all transport risks for returning the items. In the event of damage to the goods during transport, the Supplier will notify the Customer of the incident (within the working day following receipt of the goods at its warehouses), allowing the Customer to promptly file a complaint with the courier of their choice and obtain a refund for the value of the goods (if insured). In this case, the product will be returned, with shipping costs paid by the Customer, simultaneously canceling the withdrawal request. The Supplier is not liable in any way for damage or theft/loss of goods returned via uninsured shipments.

Upon receipt, the returned goods will be inspected for any damage or tampering not resulting from transport. If the goods are intact and the right of withdrawal has been exercised in accordance with the procedures described, and in any case no later than 30 days from the date of notification of the exercise of the right of withdrawal, the Supplier will refund the amount, net of delivery costs, via bank transfer to the current account indicated by the Customer.
The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the Supplier ascertains:

- the lack of the original external/internal packaging.

- the absence of integral elements of the product (accessories, cables, manuals, parts, ...).

- damage to the product for reasons other than its transport or for exceeding the time limits established by law for reasons not attributable to the Supplier. 

In the event of forfeiture of the right of withdrawal, the Supplier will return the purchased item to the sender, charging the latter the shipping costs.
If the Customer receives damaged or incorrect goods, the Supplier will fully refund the value of the goods, including shipping costs. The Customer is required to inform the Supplier that the goods are damaged or incorrect within two days of delivery.

The customer's right of withdrawal does not apply if the purchase was made at a point of sale, since in this case the transaction is concluded when the receipt or invoice is issued by the store. Therefore, it cannot be considered a transaction concluded online or through mail order, and the relationship is maintained with the store manager.

The Customer may not exercise this right for products made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

EXPRESS TERMINATION CLAUSE
Failure by the Customer to comply with any of the obligations set forth in Articles 7 and 9 above, and in particular the payment obligation, will result in the automatic termination of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for a judicial ruling, without prejudice to the Supplier's right to take legal action for compensation for any further damages suffered.